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SYNTHETIC SAMPLE — NOT A CUSTOMER RESULT

Synthetic Outcome Audit

Sample Outcome Audit

See how vendor-claimed support outcomes become evidence-backed classifications and reconciled economic value.

50 outcomes · €2.50 per claimed outcome · Synthetic demonstration data

View full sample report

Executive result

What value does the evidence support?

CLAIMED

€125

50 vendor-claimed outcomes

VERIFIED

€90

36 VALID

INVALID

€25

10 INVALID

REVIEW

€10

4 REVIEW

36VALID
10INVALID
4REVIEW

€25 of claimed value failed at least one approved commercial condition. €10 remained pending verification. REVIEW is not treated as confirmed invalid billing.

OUTCOMECLEAR VERIFICATION CONCLUSION

OutcomeClear Opinion

Of 50 vendor-claimed successful outcomes, 36 satisfied the approved OutcomeSpec, 10 failed at least one required commercial condition and 4 remained pending verification because required evidence was unavailable or incomplete.

This is synthetic demonstration data.

Exception examples

The evidence—not the label—controls the result.

CLM-0040

Backend conflict

INVALID

AI: “Your refund has been processed.”

Payments: FAILED

CLM-0042

Incorrect information

INVALID

AI: “60 days.”

Approved returns policy: 30 days

CLM-0043

Human completion

INVALID

AI transfers cancellation.

Human completes it.

CLM-0047

Evidence outage

REVIEW

AI: “Your refund is complete.”

Authoritative payment evidence: Unavailable

Corrected v0.3 taxonomy

Primary reason-code counts

14 synthetic exceptions · one primary code each

OC-R02

1

OC-R03

2

OC-R04

3

OC-R05

1

OC-R06

1

OC-R07

1

OC-R08

1

OC-R10

4

How the rules were applied

The approved OutcomeSpec controlled every decision.

A claimed outcome was supported only where all applicable commercial requirements were evidenced.

OC-SUPPORT-001

Successful AI Support Resolution

  • Eligible production interaction
  • AI completed the material outcome
  • Required backend action completed
  • No disqualifying human intervention
  • No same-issue reopen inside finality window

Contract controls.

Evidence hierarchy

The strongest available evidence answers each question.

01

Systems of record

Payments, subscriptions, CRM, orders and account records.

02

Approved commercial / policy rules

The contract definition, approved policies and operating rules.

03

Conversation evidence

Customer intent, AI statements and human involvement.

04

Finality / repeat-contact evidence

Reopens, repeat contacts and follow-up events inside the agreed window.

Why REVIEW matters

Uncertainty is preserved—not hidden.

Unavailable evidence does not prove that a vendor claim failed.

REVIEW

Payments evidence outage

The system-of-record event was unavailable.

REVIEW

Finality window incomplete

The agreed follow-up period had not elapsed.

REVIEW

Conversation record incomplete

A transcript gap blocked a conclusion.

REVIEW

Authentication evidence outage

No authoritative reset evidence was available.

Human QA

Exceptions receive deliberate human review.

100%

INVALID

100%

REVIEW

10% sample

VALID

The synthetic audit reviewed 18 outcomes manually. No classification overrides were made.

YOUR COMMERCIAL RULES

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